Workplace conflicts:

24-60% management time is spent on dealing with anger, leading to decreased productivity and aggravating stress among employees hampered performance, poor turnover rate, absenteeism and at worse violence and death.

Researchers amending their own differences prevailed on three main models:

1. Ability EI model
2. Mixed models of EI
3. Trait EI model

Ability EI Model

Mayor and Salovey – “ability to perceive emotions, integrate emotions to facilitate thoughts, understand emotions and to regulate emotions, to promote personal growth.”

The four types of emotions Mayor and Salovey evolved are:

1. Perceiving emotions
2. Using emotions
3. Understanding emotions
4. Managing emotions

The measurement of ability model is done through MSCEIT.

Mixed Models of EI

Goleman’s EI constructs

1. Self awareness
2. Self management
3. Social awareness
4. Relationship management

Measurement
ECI – emotional competency inventory developed in 1999 and ESCI – emotional social competency inventory developed in 2007.

The emotional intelligence appraisal (2001), a self report or a 360 degree assessment

Bar-on model of Emotional Social Inventory (ESI)

Trait EI Model

“A constellation of emotions – related self perception located at the lower levels of personality”

Measurement of Trait EI

SU EIT (Swinburn University EI Test)
SS EIT (Schutte Self-report EI Test)
T EI Que (Trait EI Questionnaire)